When you have any pre-sale or after-sale enquiries, please avoid relying solely on phone calls.
- Due to an unprecedented increase in demand, we are currently experiencing a very high volume of incoming calls. As a result, our phone support team may not always be able to respond promptly.
- When shopping online, many customers tend to call for pre-sales or after-sales enquiries. However, phone calls are not necessarily more efficient than emails. Imagine a customer service representative holding a phone while trying to locate an order — it's difficult to stay calm and focused in such situations. In contrast, email communication allows the team to review information carefully and provide accurate, detailed responses. This often leads to a more efficient and satisfactory service overall.
- However, contacting us via email allows our customer service team to carefully review all details related to your query and provide a more accurate and well-considered response. Our team is actively monitoring emails and will reply as quickly as possible. Thank you for your patience and understanding during this busy period.
Thank you for your understanding and patience.
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